Contact
Contact SodaPeak: Order Desk, eBay Seller and Website Email
For an eBay order, message the seller vita.lifess (eBay) from your eBay purchase history first: the seller holds tracking and returns. Next, call the order desk at +1 (302) 200-3480 with your order ID. Email [email protected] (Mon-Fri 9:00am-5:00pm ET) only for page errors, privacy or press, since that inbox cannot see orders.
Written by the SodaPeak editorial teamUpdated
Contact
How do I contact SodaPeak support?
Four channels. Pick the one that matches your question, and keep your eBay order ID close.
Tracking and refunds
+1 (302) 200-3480
[email protected]
Order support. This desk can see your order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
399 Park Avenue, Floor 14
New York, NY 10022
Mail only. No walk-in sales.
Returns (New York)
100 Wall Street, Suite 202
New York, NY 10005
Include your full name, email and order ID. For orders on the eBay listing, the listing says the seller pays return shipping; start the return in eBay.
The label prints only "Distributed by : Vitalifes", with no address or phone. For orders placed through this site, use the order desk above.
Pick a channel
Which SodaPeak contact fits my question?
The right contact depends on who holds the information. eBay and the seller hold your payment, tracking and return. The order desk can look up an order with you. The website inbox handles the pages only.
| Your question | Start here | Then |
|---|---|---|
| Where is my order? | Tracking in your eBay purchase history | Message the seller; then the order desk |
| Import fees at delivery | Your eBay order page and the seller | eBay customer service |
| Damaged seal or wrong item | Message the seller with photos | Open a return or an eBay claim |
| I want to return it | Start the return in eBay within 30 days | Call +1 (302) 200-3480 if it stalls |
| A mistake on a page | [email protected] | Include the page address |
| Can I take it with my medicine? | Your doctor or pharmacist | Bring the label; read side effects first |
eBay orders
How do I contact the seller about my SodaPeak eBay order?
Message the seller from your eBay purchase history. That message is tied to your order, it creates a written record, and eBay can see it if you later need its help. The listing is sold by vita.lifess (eBay), located in Surat, Gujarat, India.
Open your purchases
In eBay, go to My eBay, then Purchase history, and find the SodaPeak order.
Contact the seller
Choose the option to contact the seller. Say what happened, in a few clear sentences, and attach photos if the bottle or seal is damaged.
Give it a few days
The seller is in India, about 9.5 to 10.5 hours ahead of New York, so replies may come overnight.
Escalate if needed
No useful answer? Use eBay's return or "item not received" tools, then call the order desk.
Order support
When should I call the SodaPeak order desk?
Call the order desk at +1 (302) 200-3480 after you have messaged the seller, or when you are not sure where to start. The desk handles tracking, changes and refunds, and it can look up an order with you.
You can also write to [email protected]. Put your eBay order ID in the subject line so the message reaches the right queue.
The desk cannot change eBay's rules or the seller's return policy. It can help you use them: which button to press, what photos to send, and what to say if a return stalls. The returns guide and the shipping page answer most timing questions before you call.
Before you write
What should I have ready when I contact SodaPeak support?
- Your eBay order ID, from your purchase history or confirmation email.
- The order date and the delivery estimate eBay showed you.
- Photos of the bottle front, the label and the seal if anything looks wrong.
- The expiry line on the label, which reads 07-2028.
- What you want: tracking, a return, a refund status or a page fix.
- Any import fee notice from the carrier, with the amount.
Never send full card numbers by email. eBay handles payment, and nobody here needs them.
Website inbox
What can the SodaPeak website email help with?
The website email, [email protected], is for the pages on sodapeakformula.com. It is staffed Mon-Fri 9:00am-5:00pm ET. It cannot see orders, payments or tracking.
- A typo, a broken link or a fact that does not match your bottle.
- Privacy requests about data this website holds.
- Press questions and requests for sources.
- Questions about how pages are written; see the editorial standards.
Health questions
Can SodaPeak support answer medical questions?
No. Support staff can read the label to you, but they cannot tell you whether SodaPeak suits your health or your medicines. Take those questions to your doctor or pharmacist, with the bottle or a photo of the label.
That matters for SodaPeak in particular. Its blend includes herbs that may interact with blood thinners, blood pressure and diabetes medicines, lithium and digoxin (RxList: Horny goat weed) (RxList: Stinging nettle) (RxList: Sarsaparilla).
Stop taking it. Get medical care for chest pain, a racing or irregular heartbeat, fainting, or signs of liver trouble such as dark urine or yellow eyes. You can report a problem with a supplement to the FDA (FDA: Q&A on dietary supplements), and tell the order desk too.
Hours
When is SodaPeak support open, and what can it see?
The website inbox is staffed Monday to Friday, 9:00am to 5:00pm Eastern Time. Order desk hours are not published, so call during U.S. business hours for the best chance of a live answer.
| Channel | Hours | Can it see your order? |
|---|---|---|
| eBay seller message | Seller works on India time | Yes, in full |
| Order support phone | Not published | It can look up an order with your ID |
| Order support email | Not published | It can look up an order with your ID |
| Website email | Mon-Fri 9:00am-5:00pm ET | No |
Delivery takes longer than most U.S. orders. The seller's policy quotes 15-25 business days from India, so a quiet week of tracking is normal. Ask after the latest estimated date passes.
By mail
Where is the SodaPeak office?
The office is at 399 Park Avenue, Floor 14, New York, NY 10022, USA. It takes mail only, with no walk-in sales. A returns address exists at 100 Wall Street, Suite 202, New York, NY 10005, USA, but use it only if the order desk tells you to: eBay returns follow the seller's own instructions.
FAQ
Contacting SodaPeak FAQ
What is the SodaPeak phone number?
The order desk number is +1 (302) 200-3480. It handles tracking, changes and refunds. For an eBay order, message the seller from your eBay purchase history first, then call the desk with your order ID if you still need help.
How do I message the SodaPeak seller on eBay?
Open My eBay, go to Purchase history, find your SodaPeak order and choose to contact the seller, vita.lifess (eBay). Messages sent this way are tied to the order and visible to eBay if you later open a claim.
Is there a SodaPeak email for order problems?
Yes: [email protected], reaching the order desk. Put your eBay order ID in the subject line. Do not use the website inbox for orders; it is for page errors, privacy and press, and cannot see any order.
What hours is the SodaPeak website inbox staffed?
Monday to Friday, 9:00am to 5:00pm Eastern Time. Messages sent at night or on weekends are answered on the next working day. The eBay seller works on India time, so seller replies can arrive overnight.
Can I visit the SodaPeak office in New York?
No. The office at 399 Park Avenue, Floor 14, New York, takes mail only and has no walk-in sales. Orders are placed on the eBay listing, which ships from Surat, India.
How do I report a side effect from SodaPeak?
Stop taking it and contact your doctor, or get urgent care for serious symptoms. You can report a supplement problem to the FDA, which collects adverse event reports (FDA: Q&A on dietary supplements). Please tell the order desk at +1 (302) 200-3480 as well.
Who do I contact about SodaPeak import fees?
Start with your eBay order page and the seller, since the listing says import fees are due before delivery. If the charge looks wrong, contact eBay customer service. The order desk can help you word the request.
Who wrote this
Written and reviewed by
Plain-language pages built from the bottle label, the order page and linked public health sources such as NIH, FDA and CDC.
Last updated . Read our editorial standards and how we check reviews. This website is run by a U.S. stocking partner for SodaPeak, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about SodaPeak
Shipping
Free economy shipping from India, 15-25 business days per the seller, import fees up front and tracking in eBay.
Read more
Returns
30-day returns with seller-paid return shipping, how eBay's own buyer program fits in, and what is not covered.
Read moreRefund policy
Every refund step inside eBay, the photos to take, and what to ask about import fees.
Read moreU.S. stocking partner for SodaPeak
Ready to try SodaPeak?
Pick one or two bottles on the eBay listing. One bottle lasts 30 days at 2 capsules a day.
- eBay checkout
- 30-day returns
- Free economy shipping
